Bear Country Bees is hoping to hire you, an enthusiastic, self-driven individual looking to earn some extra cash to help us manage our customer support requests.
Should you fill this position, you will be part of our Support team and will report directly to the CEO. You will be tasked with responding promptly to incoming customer phone calls, emails, chats and messages. You may be given additional responsibilities as the role continues to expand.
So what do you think? Are you ready to take on a critical Support role for a company that offers:
- Being part of a team that cares deeply about the success and well-being of customers and employees
- The space and freedom to do your best work that contributes directly to company’s bottom line
- Becoming the rockstar customer service wizard you want to be and do it faster. You’ll be given regular coaching, feedback, training, and more to help you improve your skills and job satisfaction
- A chance to give input on the direction of the entire Support department of a startup with solid, stable growth
- A culture of consistent feedback to help our team members and our company improve the work we do
If so, you might just be the new Bear Country Bees Support team member we’re looking for!
Here’s what’s in it for you:
- Your input, insights, & opinions are valued. We don’t pretend to have all of the answers and will rely on you to help us see things we’re missing or should be doing better
- Endless support & training from our team to help you complete your best work
- Access to learn anything you want to about honey bees and beekeeping
- We don’t micromanage your work!
- Earn extra cash doing something you love: helping customers, building out platforms, and creating other operational efficiencies
- Become a key member of our Support team
- You can work from home, in a co-working space, or anywhere else you can get WiFi for all we care
- Flexibility on when you get your work hours in
- You’ll be part of an awesome company that believes in building, supporting, and empowering our team members
- A lot of growth potential including the possibility of becoming a team manager in the future
- Expanded opportunities for more hours, growth, and more as our sales continue to grow
In return, we ask that you:
- Have an eagerness to constantly learn and develop your customer service and communication skill sets
- Are self-motivated, have a strong work ethic, set high standards for yourself, and always pay close attention to detail
- Are a fast learner & problem solver who can troubleshoot technical issues easily
- Can manage large influxes of seasonal support requests in a timely manner and with a high degree of accuracy without getting flustered or overwhelmed
- Respond to incoming customer calls, chats, emails, etc. in timely manner
- Log all customer questions received for use in our Knowledge Base initiative
- Help us identify areas where we can improve our customer support initiatives
- Speak up when you see something our company needs to start doing, stop doing, or do differently to create a better experience for our customers
- Can remain calm and professional during stressful situations while still delivering on outlined deadlines
- Have outstanding communication skills
- Accept feedback and make appropriate adjustments without taking offense
- Be flexible and adaptable with unforeseen needs — a constant reality of working in agriculture
- Are looking forward to being part of a top-notch team that's always pushing their personal & professional limits to improve
Key Skill Requirements & Responsibilities:
- Perfect written and spoken English
- Reliable personal computer with enough power to handle more intensive web-based systems
- Reliable iOS or Android smartphone
- Fast, reliable internet connection
- Introductory understanding of Asana, our task management software (see a demo video here)
- Flexibility to answer customer calls as needed during regular business hours
- Strong customer service and communication skills
- Attention to detail and a constant desire to do things better
- History of dependability and honesty
What would a day look like for you?
When you start your work for the day, you’d log into Asana to briefly review outstanding tasks and communications from the rest of the team to identify your top priorities to work on.
Keeping your smartphone handy throughout the day, you’ll answer customer calls as they come into our queue — usually only 1-2 per day though it can sometimes reach 10+ — and help our customers find a successful resolution to their inquiries.
Then, at whatever time you do your best work, you’ll respond to additional customer communications through our other support channels such as email, chat, and other messaging platforms.
All the while, you’ll be logging the questions our customers ask so that we can address them in support articles as part of our Knowledge Base initiative. This will help reduce the time you spend answering each question and allow you to focus on doing even better, more scalable work.
At times when support requests are slower, you’ll have the chance to work on upping your customer service skills, identify opportunities for improvement and implement those changes, and perhaps even write your own Knowledge Base articles!
As you can see, being a member of the Bear Country Bees Support team will give you the perfect blend of autonomy, creative license, and team support.
Hours & Compensation:
This is not currently a full-time position. This is currently an independent contractor position (1099-T) with an allotment of no more than 5 hours per week initially. Additional hours may be approved as necessary.
As our sales continue to accelerate, we anticipate increased opportunities for additional hours, higher salary, and growth potential within the company.
If you’re the all-star we’re looking for, your new role could even grow into a management position as our team expands to meet the support needs of our customers.
Pay Rate:
$9.00/hour + seasonal performance bonus potential
Still feel Bear Country Bees could be a good fit? Submit your application today!